Shipping policy

This shipping policy is an extract from our Terms of Sale (Article 6), which apply in full.

Delivery to France is not available at this time.

 

6 – DELIVERY

6.1 – Delivery method

MEDIA EXPLORATION cannot be held liable in the event of an incomplete or incorrect address, refusal of the parcel by the recipient without good reason, or any other lack of information regarding the delivery location.
Likewise, if the recipient is absent, MEDIA EXPLORATION cannot be held liable for any damage the Customer may claim.

In the event of an incorrect delivery address, problems accessing the delivery location, or any other problem requiring a new delivery, the new delivery may be invoiced at actual cost, it being understood that only payment of these additional costs will allow the new delivery.

6.2 – Countries delivered

Details of the countries delivered are available on the Site.

Customs duties or other local taxes, import duties or state taxes may be payable. They shall be borne by you and are your sole responsibility, both in terms of declarations and of payments to the competent authorities and/or bodies in your country.

6.3 – Delivery times

6.3.1 – Delivery times only start from the date of full payment of the order. They are expressed in working days and are, in principle, specified at the time of the order. In general, delivery within the stated time limits can only take place if the Customer has fulfilled all their contractual obligations towards MEDIA EXPLORATION.

In accordance with Article L216-1 of the French Consumer Code, and unless otherwise specified by MEDIA EXPLORATION at the time of the order, the delivery time for Products will be a maximum of three weeks from the date of full payment, with respect to the Customer. For a Subscription, this time limit applies to the first issue.

6.3.2 – If this time limit is not met, the Customer may require MEDIA EXPLORATION to perform within a new time limit. The formal notice must be sent by registered letter with acknowledgement of receipt to the following address: MEDIA EXPLORATION – 1 rue de Stockholm, 75008 Paris, France. If the order is not performed within this new time limit, the contract may be terminated by written notice sent in the same manner.

6.4 – In the event of termination of the sales contract under the above conditions, MEDIA EXPLORATION undertakes to refund the Customer all sums paid within 14 days of the termination of the sales contract.

6.5 – Missing Product or delivery not matching the order

If the Customer notices that a Product is missing upon delivery by the carrier, or that the parcel does not match the order (damage, damaged parcel, damaged products, etc.), they must contact MEDIA EXPLORATION by email at hello@theadventurepost.co within 48 working hours of delivery, stating their order number.
Where a Product is missing, MEDIA EXPLORATION will deliver it as soon as possible, at no additional shipping cost.

In the event of a delivery not matching the order, MEDIA EXPLORATION will replace the Product or, failing that, refund it in accordance with the procedure described in Articles 8 and 9 below.

 

Last updated: 15 October 2026